FAQs

Yes, these parcels are usually liable for custom duties and local taxes. Any customs fees, import duties, taxes are payable by the customer, this is not included in our prices.

At Mars The Label, we understand that sometimes purchases don’t work out as expected. If you need to return an item, please access our returns portal here

UK customers: You have 14 days from the date your parcel is delivered to send your return.

International customers (including europe & Ireland): You have 21 days from the delivery date to send your return.

Items returned outside of these timeframes will not be accepted, we reserve the right to refuse any returns not cooperating with our returns policy unless stated otherwise.

Once your return arrives at our UK warehouse, please allow up to 14 days for our team to process it. You will receive confirmation once your refund or store credit has been issued.

Please contact our Customer Service team before returning your item: [email protected] or using our contact form here

Our team will guide you through the next steps. Faulty items returned that have not been reported to customer service prior returning may be rejected.

We currently offer refunds or store credit only. We do not offer exchanges. If you would like to order a different size or style, please place a new order.

We try to dispatch orders as soon as possible, for this reason we can't amend an order once it was placed.

We try to dispatch orders as soon as possible, for this reason we can't cancel or amend an order once it was placed. Please make sure all of your details are correct before placing the order.

We accept all forms of credit and debit card payments.

Any new drops and restock dates will be announced on our Instagram page @marsthelabel.

In the meantime, we recommend subscribing to the waiting list, so you get notified once the item is back in stock as sizes may appear as we process returns.
To do this, please click on the size you want and then click on “Notify when available”.