Terms of Service

Welcome to Mars The Label!

These terms and conditions outline the rules and regulations for the use of Mars The Label's website, located at marsthelabel.com

By accessing this website we assume you accept these terms and conditions. Do not continue to use Mars The Label if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refer to you, the person logging on to this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us" refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Cookies

We employ the use of cookies. By accessing Mars The Label, you agreed to use cookies in agreement with the Mars The Label's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Mars The Label and/or its licensors own the intellectual property rights for all material on Mars The Label. All intellectual property rights are reserved. You may access this from Mars The Label for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from Mars The Label
  • Sell, rent or sub-license material from Mars The Label
  • Reproduce, duplicate or copy material from Mars The Label
  • Redistribute content from Mars The Label

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Mars The Label does not filter, edit, publish or review comments prior to their presence on the website. Comments do not reflect the views and opinions of Mars The Label, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Mars The Label shall not be liable for the comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website.

Mars The Label reserves the right to monitor all comments and to remove any comments which can be considered inappropriate, offensive or cause a breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the comments on our website and have all necessary licenses and consents to do so;
  • The comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Mars The Label a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organisations may link to our website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations;
  • Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
  • System-wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.

These organisations may link to our homepage, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Mars The Label; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Mars The Label. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Mars The Label's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our website.

Content Liability

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that arise on your website. No link(s) should appear on any website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Head to the Privacy Policy page 

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Order Cancellation

We make every effort to ensure that product descriptions, prices, and availability are accurate. However, errors may occur. Where an error in pricing, product information, or availability is identified (whether due to a technical issue, human error, or otherwise), we reserve the right to cancel or refuse any order affected by such error.

If we have already accepted your order and a material error is later identified, we reserve the right to cancel the order and provide you with a full refund.

In the event that an item is unavailable after an order has been placed, we will notify you as soon as possible and offer either a suitable alternative (where available) or a full refund.

We shall not be liable for any indirect or consequential losses arising from the cancellation of an order under this clause.

Returns Policy

At Mars The Label, we understand that sometimes purchases don’t work out as expected. If you need to return an item, please review our policy and return process below.

AU Customers 

If you are an international customer, please follow this link to return your item - Return Portal

Items must be sent back within 21 days of receiving your parcel to be eligible for a refund or store credit.

Please allow 14 days for your return to be processed and inspected once received at our warehouse.

You will receive an email notification once your refund has been processed.

Items returned outside of these timeframes will not be accepted, we reserve the right to refuse any returns not cooperating with our returns policy unless stated otherwise.

Refund Information

*Please note if you are returning a faulty or incorrect item please speak to our customer service team first, and they will be able to assist.*

We currently offer refunds and credits notes only. We do not offer exchanges. If you would like a different size or style, please place a new order.

For a store credit, please select this option on our return portal when placing your return. Please note, store credit will be valid for 12 months and we won’t be able to extend this.

We do not allow you to return multiple orders in one parcel, please use the returns portal to register each specific return.

Item Condition Requirements

Please take care when you’re trying on your new items. If any items have been (but not limited to): tampered/removed tags or hygiene stickers, washed, damaged, stained, marked, broken, discoloured, or heavily fragranced, we reserve the right to refuse the return.

For any items that are purchased as a set, in order to accept the return, all parts must be returned within the same return parcel to qualify for a refund. Failure to return these items together may lead to a refusal.

We reserve the right to refuse returns that do not meet these conditions.

Faulty Items

If you believe your item is faulty, please contact our Customer Service team via email - [email protected] before returning your item.

If items are returned without prior approval for a fault, the return may be rejected.

Return Fees & Processing

Return shipping fees are non-refundable. Customers are responsible for all return postage costs unless advised otherwise by our returns team.

Once your return has been received, please allow up to 14 days for your return to be inspected by our warehouse team and for the refund to be processed.

We recommend keeping your proof of postage until your refund has been completed.

Rewards points

If you are part of our loyalty programme and you return anything from your order, the points you earned will then be deducted for those qualifying item(s). This is why we have ‘Pending’ points, so that any returns made don’t affect your live (redeemable) points. Pending points usually overturn to points redeemed after 30 days to ensure any return queries are resolved prior.

Points redeemed = any points / money you redeemed on that order will then be lost.

Fraudulent Activity

Our fraud team closely monitors all patterns and activity across all orders. If we suspect any fraudulent activity within your account, we are within our rights to withhold issuing a refund or block your account and any associated accounts, until the matter is resolved otherwise. Investigation into these cases will be passed to our legal team where you will be contacted directly onto next steps.

Fraudulent activity includes but is not exhaustive to: falsifying item(s) missing, false claims relating to orders not being received, falsifying if your item(s) have not been worn, falsifying photos of receiving “damaged goods”, providing incorrect proof of postage that does not align with your return, unusual purchasing patterns; where we suspect someone purchasing for use other than to wear, unusual patterns of returns activity; where we suspect someone is wearing items for longer periods of time and then returning.

If we conclude you have returned items that do not match what you originally ordered, we do reserve the right to take legal action against you. This includes returning items that are different from what you purchased or attempting to return items that do not belong to the company.

Your Responsibility

Returning items are your responsibility until they reach us, so please make sure they're packed up securely in the original packaging or packed in a weatherproof package. If an item comes to us damaged through delivery, we still reserve the right to refuse a return if concluded it is due to the lack of care through packaging. Please keep your proof of postage in case you need to contact us about your return or else we may not be able to proceed with your return further.

We are not responsible for any items that are returned to us by mistake. If we're able to locate them and you'd like these returned to you, please email our customer service team and you will be asked to cover the delivery fee, in-order for us to send these back out to you.

For further assistance, please contact: [email protected]